Privacy Policy

1. Who We Are

AVA Waste Management Group Ltd ("AVA", "we", "us", "our") is a limited company registered in England & Wales (company number 09738268), operating as a licensed waste carrier (Waste Carriers Licence: CBDU134892). Our registered address is in Halifax, West Yorkshire.

We are the data controller for personal information collected through this website and our services. If you have any questions about how we handle your data, please contact us at [email protected].

2. What Personal Data We Collect

We may collect and process the following personal data:

• Contact details: name, email address, telephone number, and postal/site address • Service request details: skip size, waste type, preferred delivery date, and job type • Communications: messages you send us via our contact forms, email, or telephone • Technical data: IP address, browser type, device information, and pages visited (via analytics) • Business information: company name and trade account details (for commercial customers)

We only collect data that is necessary for the purposes described in this policy.

3. How We Use Your Data

We use your personal data for the following purposes:

• To process and fulfil skip hire and waste collection bookings • To respond to enquiries and provide customer support • To manage trade accounts and issue invoices or waste transfer notes • To send service-related communications (booking confirmations, collection reminders) • To improve our website and services • To comply with our legal obligations as a licensed waste carrier

Our lawful bases for processing are: performance of a contract (fulfilling your booking), legitimate interests (improving our services and communicating with customers), and legal obligation (waste carrier compliance records).

4. Who We Share Your Data With

We do not sell your personal data. We may share it with:

• Our email and communications service providers (for sending booking confirmations and notifications) • Our website hosting and analytics providers • Regulatory authorities where required by law (e.g. Environment Agency waste transfer records)

All third-party processors are required to handle your data securely and in accordance with applicable data protection law.

5. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Booking and contact enquiry records: up to 3 years from the date of last contact • Trade account and invoicing records: 7 years (as required by HMRC) • Waste transfer notes: minimum 2 years (as required by the Environmental Protection Act 1990)

After these periods, data is securely deleted or anonymised.

6. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access: request a copy of the data we hold about you • Right to rectification: ask us to correct inaccurate or incomplete data • Right to erasure: ask us to delete your data (subject to legal retention obligations) • Right to restriction: ask us to limit how we use your data • Right to data portability: receive your data in a structured, machine-readable format • Right to object: object to processing based on legitimate interests

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies & Analytics

Our website uses cookies and similar technologies to improve your experience and understand how visitors use our site. These may include:

• Essential cookies: required for the website to function correctly • Analytics cookies: help us understand visitor behaviour (e.g. pages visited, time on site)

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. Where we use analytics tools, data is processed in accordance with our analytics provider's privacy policy.

8. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website uses HTTPS encryption for all data in transit. Access to personal data within our organisation is restricted to staff who need it to perform their duties.

Despite these measures, no internet transmission is completely secure. If you believe your data has been compromised, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites (such as our social media profiles). We are not responsible for the privacy practices of those sites and recommend you review their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on this page. We encourage you to review this policy periodically.

This policy was last updated in August 2026.