Terms & Conditions
Please read these terms carefully before using our services. By booking a skip or arranging a waste collection with AVA Waste Management, you agree to the following terms.
1. About Us
AVA Waste Management Group Ltd is a licensed waste carrier registered in England and Wales, holding Waste Carriers Licence No: CBDU134892 issued by the Environment Agency. Our registered office is at Stanley Works, Lucy Street, Claremount, Halifax, West Yorkshire, HX3 6AL. References to "AVA", "we", "us", or "our" in these terms refer to AVA Waste Management Group Ltd.
2. Bookings & Orders
All bookings are subject to availability and acceptance by AVA. A booking is confirmed only when we have provided written or verbal confirmation. We reserve the right to decline any booking at our discretion. Prices quoted are estimates based on the information provided at the time of booking and may be subject to change if the actual waste type, volume, or weight differs materially from what was described.
3. Delivery & Collection
We will use reasonable endeavours to deliver and collect skips and bins on the agreed dates. However, delivery and collection times are estimates only and we accept no liability for delays caused by circumstances beyond our reasonable control, including but not limited to traffic, adverse weather, or vehicle breakdown. You are responsible for ensuring safe and unobstructed access to the delivery location. If access is not available on the agreed date, a failed delivery charge may apply.
4. Permitted & Prohibited Waste
Skips and bins must only be loaded with waste types agreed at the time of booking. The following items are strictly prohibited and must not be placed in any skip or bin: asbestos or asbestos-containing materials; hazardous or toxic waste; clinical or medical waste; tyres; paint, solvents, oils, or chemicals; gas cylinders or pressurised containers; batteries; and any other controlled or hazardous waste as defined under the Environmental Protection Act 1990 and associated regulations. If prohibited items are found in a skip or bin, additional charges will apply for specialist disposal and you may be liable for any resulting fines or remediation costs.
5. Overloading
Skips and bins must not be loaded above the top rim (filled level). Overloaded skips cannot be transported legally and safely. If a skip is presented for collection in an overloaded condition, we reserve the right to refuse collection until the excess waste is removed. An additional charge may apply for a return collection visit. You are responsible for ensuring the skip is not overloaded.
6. Skip Permits
If a skip is to be placed on a public highway, footpath, or verge, a permit from the relevant local authority is required by law. Where we arrange a permit on your behalf, the cost will be added to your invoice. It is your responsibility to ensure that a valid permit is in place before the skip is placed on the public highway. AVA accepts no liability for fines or penalties arising from the placement of a skip without a valid permit.
7. Hire Period
The standard skip hire period is 7 days from the date of delivery. If you require the skip for a longer period, you must notify us before the end of the standard hire period. Extended hire charges will apply. We reserve the right to collect the skip at any time after the standard hire period has expired without further notice if an extension has not been agreed.
8. Damage to Property
We will take reasonable care when delivering and collecting skips and bins. However, we accept no liability for damage to driveways, pathways, kerbs, or other surfaces caused by the weight of a skip or the delivery vehicle, unless such damage results from our negligence. You are advised to protect surfaces with boards or matting where appropriate. You are responsible for ensuring that the delivery location is suitable and that there are no underground services, pipes, or cables that could be damaged.
9. Payment
Payment is due in accordance with the terms agreed at the time of booking. For domestic customers, payment is typically required prior to or on delivery. For commercial account customers, payment terms will be agreed separately. We reserve the right to charge interest on overdue invoices at a rate of 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998. We also reserve the right to recover reasonable debt recovery costs.
10. Cancellations
Cancellations must be made at least 24 hours before the scheduled delivery time. Cancellations made with less than 24 hours' notice may be subject to a cancellation charge. If we are unable to fulfil a booking due to circumstances within our control, we will provide a full refund of any amounts paid.
11. Duty of Care & Waste Transfer Notes
Under the Environmental Protection Act 1990, all businesses have a duty of care in respect of their waste. For commercial collections, we will provide a Waste Transfer Note as required by law. It is your responsibility to retain this documentation for a minimum of two years. By engaging our services, you confirm that the waste you are presenting for collection is accurately described and that you have the right to transfer it.
12. Liability
Our total liability to you in connection with any booking or service shall not exceed the total amount paid by you for that booking. We shall not be liable for any indirect, consequential, or economic loss, loss of profit, or loss of data. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.
13. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Changes to These Terms
We reserve the right to update these terms and conditions at any time. The current version will always be available on our website. Continued use of our services following any update constitutes acceptance of the revised terms.
15. Contact
If you have any questions about these terms, please contact us at: AVA Waste Management Group Ltd, Stanley Works, Lucy Street, Claremount, Halifax, West Yorkshire, HX3 6AL. Email: [email protected]. Telephone: 01422 339900.